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Data Recovery Service Testimonials and Customer Feedback |
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From: Fort Richardson, Alaska: Case 51253
Case 51253
Your employees are always extremely pleasant and easy to work with.
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From: New York, New York: Case 51112
I am responsible for the Technology Service our company provides and was pleased to deal with another organization that puts the same emphasis and effort toward customer service as we try to. As we have more needs for your types of services, you will be our first call.
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From: Spotsylvania, Virginia : Case 51107
Data Recovery is amazing. After my hard drive crashed I was almost in tears. To know their is a professional company who can provide such excellent results is incredible. Not only was I completely satisfied with the results, I also was informed throughout the entire process. A truly professional company who maintains the utmost care with its clients. Affordable, privacy protected, and I could go on... Thanks, Satisfied Customer
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From: Toronto, Ontario: Case 51102
Drive diagnostic came back as unrecoverable, though your company was as professional and helpful as any company could have been, especially considering the circumstances. I hope i don't have to - but if ever I do need a driver recovery specialist, I'll have no problem whatsoever coming back to you. I have also told my friends about your company as your client manner is impeccable. Many thanks
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From: Sault Ste Marie, Ontario: Case 51099
Solid service, with useful information included at every turn. Thank you very much for your services!
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From: Calgary, Alberta: Case 51086
Very satisfied. Really appreciated the prompt responses and the communication was excellent.
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From: Forth Worth, Texas : Case 51080
My disk was completely destroyed and you could not help.
But all your staff were courteous and friendly and dealt with my issue in a quick manner. I will use you in the future.
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From: Garnerville, New York : Case 51073
You guys were great during the entire process. I hope not to need you again, but I would certainly use you if the need arose. I would definitely recommend you to others.
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From: Oro Station, Ontario: Case 51019
You guys are the greatest! We can always count on you.
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From: San Jose, California: Case 50966
One of the best experiences I have had with any service business.
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From: Edmonton, Alberta: Case 50956
It is nice to see a company provide such a valuable service that is affordable and
time efficent.
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From: Ajax, Ontario: Case 50916
I continue to offer my thanks to Action Front and the staff. Your service allows
me to focus on my clients and comfortably consult with them on the recovery process.
I won't ever have to monkey around with a cooked drive again. I just send them to
ActionFront.
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From: Atlanta, Georgia: Case 50893
I appreciate the way Phil Graham handled my problem and the solution. I will strongly
recommend ActionFront to anyone.
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From: Seattle, Washington: Case 50885
I was lucky enough to find a backup of my system while your team was reviewing my
hard disk, so in the end I did not need my disk recovered. However, everyone at
ActionFront was very courteous and efficient from the beginning, and I appreciated
that. I also appreciated the free review of the system, which definitely set you
apart from the other recovery services, and while I did not need your services this
time, I will definitely use or recommend ActionFront if the need for recovery comes
in my direction again. Thank you.
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From: Monroe, Louisiana: Case 50790
Laura DeSantis was awesome. We will call her any time we need data recovery!
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From: Toronto, Ontario : Case 50788
Yes, very, very impressed by your service and by the capabilities of your technicians.
I would use your services again in a heartbeat, although I hope I won't have to!
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From: Regina, Saskatchewan: Case 50776
I worked with Laura on this issue. She provided complete, professional, and thorough
service on my issue. For my situation, I also had to contend with a replacement
hard drive being forwarded by the laptop manufacturer, for which she provided services
to receive it and image the recovered data onto it before sending everything back.
There was great communication, timely results, and flexibility in handling an unusual
situation. Thanks very much for a great job!
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From: Calgary Alberta: Case 50770
You definitely appear to be the experts in this field. Unfortunately, in this case
the cost for recovery was beyond the value of the data so I did not proceed. However,
I was impressed by your professionalism, prompt communication, and knowledgeable
appraisal. Thanks.
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From: Markham, Ontario : Case 50746
Excellent service! I really appreciate your help in retrieving all my documents
so that I could put "my life" back in order. Thanks again!
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From: Markham, Ontario: Case 50744
Under the circumstances, you did what you could. Your staff was prompt, courteous,
and sincerely apologetic and appeared to genuinely sympathize with my situation.
This experience taught me not to rely upon auxiliary hard drives for backing up,
now I use dual layer DVD's only.
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From: Downsview, Ontario : Case 50717
We've been dealing with Laura Desantis for several years now and she's always done
an exceptional job for us. Thanks!
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From: Amherst, New York : Case 50702
You guys pulled it off yet again! Thanks a bunch!
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From: Thornhill, Ontario : Case 50661
The service was excellent. And a positive experience. There is no higher compliment
that I could pay you to say that I will recommend you to anyone who needs your services.
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From: Bailey, Colorado: Case 50652
You answered phones, returned calls and emails promptly. Great service. I asked
some dumb questions, but got smart, polite answers. Very friendly and professional.
Thank you for making a horrible situation more bearable.
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From: Reno, Nevada : Case 50624
I am COMPLETELY impressed with your product offerings, service philosophy, and recovery
abilities. Focusing on the home market is a fantastic idea and offering lower-cost
recovery services (with a longer time line) is really appreciated. The home market
is becoming increasingly reliant on their PC's as they store a wider variety of
data (photos, movies, music, taxes, finances, and documents) on those PC's. At the
same time, it's probably safe to say that the home user is least likely to make
backups of that data.
Your service philosophy is outstanding - in many ways, the best part of the experience.
Our technician, Craig Jones, did a tremendous job keeping us updated on the status
of our failed drive, clearly explaining the options, and never making my Aunt feel
pressured about making snap decisions. The kind attitude of "take your time, think
about it" is refreshing in today's world. Recovery is a big ticket item for your
typical home user and this empathetic approach is very reassuring. I also appreciated
his willingness to work with two of us - myself as the technical contact and my
Aunt for decision-making authority. Craig has excellent "bedside manner."
Finally, the recovery was a success, and a replacement drive was shipped quickly.
When I initially heard the drive, I really doubted if recovery would even be possible.
Your free evaluation and firm estimate policies are very much appreciated.
I am glad to have a new tool in my "computer toolkit" and will not hesitate to recommend
ActionFront to my friends, colleagues, and organization.
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From: Macon, Georgia: Case 50617
Excellent work with great support. I'll be kicking business your way whenever possible!
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From: Cincinnati, Ohio : Case 50605
Our case manager, Kevin Groulx, was not only professional and courteous but kept
updated on the project while exhibiting patience in slowness of our accounting system
in providing payment. Employees like Kevin are why we continue to utilize your services
as needs arise.
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From: Atlanta, Georgia : Case 50579
The priceless files I needed were pictures and correspondence of/from my late father.
The customer service/sales rep was very helpful in helping me make my decision to
use ActionFront to recover these very personal items. Of course, ActionFront also
recovered my other 16gb of stuff.
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From: San Antonio, Texas: Case 50523
This was a very pleasant experience. The work done was very good, timely and your
tech support was a pleasure to deal with. Thanks for everything and kudos to you
all.
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From: Atlanta, Georgia : Case 50510
ActionFront is reasonably-priced, timely, thorough, and most importantly, able to
recover the lost data. Thanks!
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From: Lincoln, Massachusetts: Case 50500
The person I dealt with regarding this problem was very helpful and friendly. I'm
sure if we ever need to do this again I will send it your way.
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From: Brunswick, Georgia : Case 50464
You guys did great as usual. We will not hesitate to utilize you again. Keep up
the good work.
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From: New York, New York: Case 50442
Kevin Groulx was very helpful and aided me in getting the damaged drive back to
me in time to qualify for a warranty that was about to expire.
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From: Toronto, Ontario: Case 50407
I would like to compliment Laura DeSantis for an excellent job in handling this
request. The original set of CD's sent to us, still had issues with the files we
needed but Laura worked on getting us the data recovered and sent us the files back.
Excellent customer service!
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From: Fort Worth, Texas: Case 50396
You guys did a great job to get my data back. I hope I will not be dealing will
with you guys any time soon coz I am paranoid on making backups now. But if worst
I had to recover data I will be calling you. Thanks a lot for your great help.
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From: Douglassville, Pennsylvania: Case 50389
Outstanding service! I interviewed all 3 services suggested by dell and was attracted
to ActionFront's free evaluation neither of the other 2 would do evaluation for
free. Once I went with ActionFront the service i received was courteous, professional
and fast. Thank you!
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From: Charleston, South Carolina : Case 50386
You all provide such a great service. We did not choose to recover the data we lost
b/c the information was not too terribly important. But I was impressed by the timely
manner in which my request was processed and the drive was returned to us.
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From: Union, New Jersey: Case 50293
Good manners from all your employees was good talking to them.
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From: Richmond Hill, Ontario: Case 50278
Laura DeSantis was perhaps as professional and courteous a person in the service
industry I have ever encountered. I would like to applaud her treatment of us and
our case, and I would like to applaud ActionFront for employing her. Our gratitude
also goes to the technician(s) who worked on our drive.
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From: North York, Ontario : Case 50276
My experience with you was great despite the fact that you couldn't recover my data.
I dealt with Brent and he was wonderful - very nice, helpful and accommodating!
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From: Chicago, Illinois: Case 50272
I learned about ActionFront from Dell computer. All communications were clear and
accurate. Everything was done within the timeframes quoted. I recovered nearly all
(a few emails seem to be missing) of my data. When I learned you were local (I live
in Chicago) I drove my hard drive to your office and picked it up when it was ready.
I am not techo-savy, so I had a friend help me copy the files to my PC. (I think
perhaps the directions could be a little more helpful.) All in all I was very pleased
with your service. I have let several people know about it (including the IT guy
at Ravinia) and they were glad to know about your service. I am just an individual
(not a corp) so the price I paid ($900) was stiff. I did tell some other individuals
who were having data recovery issues about your service but frankly, they were put
off by the price that I paid. I did explain that they could have an evaluation for
free, but again, the $500 minimum was off-putting. Of course, I hope I don't need
to contact you again but really your service was very good and I'm glad to know
that you are there.
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From: King of Prussia, Pennsylvania : Case 50261
This is the second time I used Action Front and me and my company have been pleased
with the service that we received.
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From: Chicago, Illinois: Case 50231
I was very pleased with the prompt service I received. I was kept abreast of the
status and issues at every step of the way. I have been telling about my problems
and the solution to every one I come to discuss such issues.
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From: San Jose, California: Case 50214
My husband heard of you through a co-worker. You were informative and thorough,
but alas low funds kept us from following through with the recovery fee. If I personally
ever need your services again I would not hesitate to contact you. Thank you for
your time and your evaluation. Best wishes
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From: Sunnyvale, California: Case 50128
I have worked mostly with Craig and he is terrific, but everyone there has been
polite and helpful. They are a good crew, very willing to help and answer questions.
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From: Torrance, California : Case 50097
Very good customer service; emails always kept me up to date as to the status of
things.
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From: Scarborough, Ontario: Case 50052
The service was excellent. Everyone involved went over and above. Bob Maludzinski's
assistance was of note. In this case we were able to weigh the cost of the recovery
and determined that we had sufficient time to redo the work. The project we were
working on eventually resulted in CTV securing the Olympic bid for 2010 and was
of the highest priority for the company. It was reassuring to know that we had an
option in avoiding a potentially disastrous situation. We wouldn't hesitate to use
your services again in the future.
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From: Lilburn, Georgia: Case 50018
A life saver. Have shared my emphasis to friends on "Backup" but identified your
company if hit like I was with a physically damaged hard drive.
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From: Etobicoke, Ontario: Case 49981
In fact the data recovery exceeded our expectations. The previous recovery that
was contracted to Action Front, the data was very disorganized and lumped together.
With this new case, our perspective has changed. The Data was in folders and very
well organized. It's nice to see how Action Front has changed, and for the better.
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From: Welland, Ontario : Case 49945
We were very happy with the service and timely recovery of the data. Communication
via email as well as voice was prompt and friendly. We look forward to future business
dealings with Action Front should the need arise.
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From: New Providence, New Jersey : Case 49941
Kevin did a very professional job by keeping me informed every step of the way.
I'm a Midwesterner. I grew up in southern Illinois in the 40's and 50's. Kevin's
politeness and consideration reminded me of commerce as it once was. I was also
pleased to deal with a fellow American and not someone abroad for whom English is
a second (or third) language. In the IT business that seems to be the trend. I have
many IT contacts here in New Jersey. I've told them about your outstanding service.
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From: Welland, Ontario: Case 49896
I sent an email to the company as soon as I got my files back indicating that I
was very pleased with the services that you provided to me. I had almost 1000 photos
saved onto a CD R of my daughter that I thought were gone, but thankfully ActionFront
came to the rescue and recovered everyone of them for me. I would HIGHLY recommend
your company to anyone that needs a Data Recovery Service. Overall, ActionFront
Data Recovery gets an A +++ rating by me!!!! Again, a BIG thanks for everything
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From: Toronto, Ontario : Case 49856
Excellent service Glad to have found you in our time of need.
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From: Greenbelt, Maryland : Case 49847
One word: OUTSTANDING!! Thanks again.
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From: Columbia, Maryland: Case 49829
You did a great job-it was a terrible experience losing all of our data and we appreciated
your help it getting it all back. Thanks again.
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From: East Orange, New Jersey: Case 49767
The service was very easy to use, and provided a timely accurate result. I received
your calendar at the beginning of the year. Your company provided me with all the
information before I sent the hard drive, and kept me informed throughout the whole
process.
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From: Mississauga, Ontario: Case 49757
Good job. I was amazed for the quality of service specially from Kevin Groulx .
Keep it up!
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From: West Vancouver, British Columbia: Case 49724
Your service was terrific and I will be using it again. Your outfit is superb. If
you would like me to post something to that effect, no problem.
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From: San Jose, California: Case 49658
Data was recovered that was on that hard drive only and not backed up elsewhere.
Our employee was ecstatic to have his documents back. Thank you very much!!!
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From: Los Altos, California : Case 49625
I was very happy with the result. Communication was great. I got update with in
half a day, and got the data back in less than 24 hours. I also appreciate that
you have a policy that we pay only if the data is recovered. I cannot do the link
from our website, but I did recommend your service to our IT consultant, if he has
a need. Thank you again for your service.
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From: Brooklyn, New York : Case 49575
You did great!!! I found your name online - think it was through Google - called,
received all necessary information, and sent my "injured" diskette out. I was delighted
with the results: you recovered far more than I anticipated; it was quick; your
people were courteous; the cost was extremely reasonable. I will definitely come
back if needed. Thanks again.
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From: Kennesaw, Georgia : Case 49542
Within 24 hours of dropping off my notebook's hard drive, ActionFront contacted
me to tell me that no data could be recovered. The next day, I picked up the drive.
In accordance with Action Front's practice, there was no charge for the evaluation,
nor for any recovery attempt. Although no data were recovered, ActionFront delivered
its services exactly as promised.
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From: Venetia, Pennsylvania: Case 49477
You have some competition out there but when I did my "homework" you were the best!
I would highly recommend you as such to anyone! Keep up the same strategies!!!
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From: Dekalb, Illinois : Case 49460
Hi Laura, I hope you had a happy new year. Mine was certainly happier with all of
my data back. Please pass on my thanks to your technician for the thorough work.
I was able to get the data from DVD #1 and the CD, but my computer would not recognize
the DVD #2. One of my students has a newer DVD unit in his machine, and he was able
to access the DVD with no trouble, so I have everything back on my hard disk now.
Don't take this wrong way, but I hope we never cross paths again. . .however, if
I or anyone I know ever has data recovery issues, I will certainly recommend ActionFront.
I have no doubt that you are one of the leaders of your industry.
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From: Jacksonville, Florida: Case 49432
Customer service and staff knowledge were very good. Even though our data was unrecoverable
at the time I was very satisfied with the service and treatment I received. If we
ever need data recovery again we will likely be in touch, although I do hope that
never happens!!
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From: Montreal, Quebec : Case 49415
It was a perfect job. They were impressed. I would gladly recommend you. Very responsive
all the way. Laura was always perfect with me.
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From: Portland, Oregon: Case 49345
ActionFront was top quality from start to finish. The person who handled my account
was responsive, honest, and flexible. Your online tracking service is world class.
I can't say enough positive about your organization. I'd strongly recommend institutionalizing
the consumer pilot that I was a part of. Having a cap of $1200, but having to wait
for the data is a very fair tradeoff.
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From: West Chester Ohio: Case 49295
I appreciate you handling this project for us with exceptional service. Your company
saved essential data for our General Manager. Cheers to ActionFront and their terrific
resources.
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From: Toronto, Ontario: Case 49201
I always felt it was a long shot that we'd get any data from this charred box. But
you thought you'd be able to, so you tried. We were glad to have you try, providing
we wouldn't have to pay you for nothing, if you were unsuccessful. That, to my mind,
is the key to your service. You accept the entire risk of failure, betting that
most clients will accept the results of a partial recovery, as we would have if
we'd got it. Too bad we didn't, but it didn't cost us a penny, and so we both lost
out, but it was well worth finding you, and having you try.
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From: Stoney Creek, Ontario: Case 49002
Dear Laura, We want to thank every one over there for their excellent work. We have
been able to check our most critical files and you have definitely been able to
recover them successfully for us. A Great Big Thanks. Have a Great Christmas with
all of God's Blessings on your team and their families.
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From: Golden Valley, Minnesota : Case 48990
My particular drive was in the end too damaged to yield much recovered data. ActionFront
kindly provided me the data they did recover free of charge. I was very impressed
by the fact that ActionFront did not give up easily on the recovery. Several different
approaches were tried. Electrical problems in the drive were repaired, the disk
was imaged multiple times, a raw recovery of the most important files was attempted,
and finally new read-write heads were transplanted into the drive to see if the
recovered image could be improved. I was kept informed at all stages, and I greatly
appreciated the persistence. I would highly recommend ActionFront to anyone needing
data recovery services.
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From: Toronto Ontario: Case 48835
I was, overall, very pleased with the quality of both the service provided and the
persons who provided it. I felt that I was treated, at all times, like a professional
and a valued customer despite the small size of my business. I, at no point, felt
that I was being left out of the loop. I was so happy with my experience with the
firm I will ensure that any other data recovery that I, or any of my associates,
have will be done through your company. Thank you for all your hard work, and I
truly look forward to working with you again.
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From: Eufaula Alabama: Case 48819
My data was unrecoverable, however your personnel were very professional and I would
not hesitate to use your company again.
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From: Winnipeg Manitoba: Case 48771
Laura DeSantis has been my point of contact at ActionFront for each case, and she
is absolutely fantastic at keeping me up to date on case status. She was also able
to answer any technical questions I had within minutes of me asking them via email.
Your pricing is the most reasonable I have seen to date, you do not charge an inspection
fee up front, and your turn around time could easily be the industry benchmark.
I enthusiastically recommend ActionFront to all my colleagues!
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From: Salisbury New York: Case 48725
A few folks had looked at the drive and indicated that the files were no longer
recoverable. Your ability to rebuild the drive to prior structure was the ticket
to success.
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From: Scarborough Ontario: Case 48713
Great to deal with . Fast. Was upfront with all information, was very helpful ,
all updates were made on time or before I expected them.
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From: Salt Lake City Utah: Case 48688
Working with Actionfront was a very pleasurable experience. I was contacted frequently
with updates which was appreciated. The service was timely and at a competitive
price.
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From: Quebec City Quebec : Case 48648
Very professional services. Told your crew about that comment Great work and customer
very very happy!!
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From: Ponce Inlet Florida: Case 48636
My experience with your company was nothing short of a miracle. I had a professional
computer data company tell me my data was lost and they could not retrieve it. They
recommended your company. Dealing with Action Front was a pleasant experience from
beginning to end. Communication was always available and telephone calls were returned
in an unexpected short time. My data was recovered saving me time, money and possibly
my job. Thank you for providing such a professional service.
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From: Fishers, Indiana: Case 48606
We were able to use the files from the BKF files and successfully decrypt them.
Thank you so much for all your help!!! You have been wonderful to work with (make
sure to pass this on to your supervisor!!!) I turned your Invoice into Accounts
Payable and generated a Check Request... Thanks again and I will add you guys to
our favorite vendor list for future projects!!!.
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From: Newmarket Ontario: Case 48591
I was very impressed with the service I received as well as with your establishment.
After visiting I thought, "that looks like an interesting place to work!"
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From: Vancouver, British Columbia: Case 48579
Kevin Thanks for your assistance. The new drive is up and running and I am currently
running backups for all the critical data that was recovered. To say that I am delighted
with the results would be an understatement. I have been particularly impressed
with the professional manner in which you have dealt with these issues and although
we are a small company, we will do our best to spread the word to colleagues in
our business. I have a friend who has a one of a kind DVD that has been cracked
(although it is still in one piece). Given the magic that you can accomplish with
hard drives, I thought I should at least inquire whether there is any means of recovering
data from that medium.
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From: Ancaster Ontario: Case 48568
The service provided to me was exceptional, through this process I felt I was in
good hands the entire time. The representative taking care of my case was was willing
to answer any questions I had, and always got back to me in a timely fashion. I
would recommend these services to anyone. thanks again.
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From: Belleville Ontario : Case 48543
This is the first time that I have used a service like this and I would say that
I hope this type of incident never happens to us again but I would use your service
again without hesitation.
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From: Sidney Ohio: Case 48482
Overall data recovery was completed sooner than expected. I really didn't need the
entire drive recovered just an individuals Documents. That was the only part of
my communication that got confusing. (ie why I was asked about exactly what data
was needed, when in fact you recovered everything) I was please with my service
and would recommend your company!
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From: Richmond Hill Ontario: Case 48467
Very professional. From the moment I called to when I walked in the front door of
the office, I was comfortable handing over the hard drive to go through the data
recovery.
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From: Cambridge Massachusetts: Case 48466
Service was excellent. Kevin Groulx handled my case and he was v efficient.
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From: Cambridge Maryland : Case 48419
Your staff was very helpful. I had lots of follow-up questions for them. I'm guessing
your price to me was lower than typical, but I'm unsophisticated, so your staff
had to provide more support. I greatly appreciate their efforts.
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From: Rocky Mount, North Carolina: Case 48355
I just wanted to drop you a note to say thanks for all you assistance. I received
my disks on Wednesday, and after reviewing them, found everything as promised. I
hope that I never need your services again, but if I do, I won't hesitate to give
ActionFront a call.
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From: Naperville Illinois: Case 48309
Bob Maludzinski did a great job with us. He sounded as disappointed as we did when
the first batch of recovered data proved to be out of date..
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From: New York New York: Case 48192
Service/ Technical support / everything was better than other service companies.
Especially, a staff (Ms. Laura DeSantis), she was so professional and kind to communicate
with us. It made us satisfy more than 100%. We continuously would like to ActionFront
and Ms. DeSantis. She was Best staff that I ever contacted.
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From: Los Gatos, CA: Case 48186
Dear Craig and the team at ActionFront, I recently came to ActionFront with one
of my most prized possessions, my failing laptop filled with priceless photos, travel
journals, school assignments, bank accounts, resumes for the future and more. I
worked with 3 other individuals / companies who tried to help me and failed. ActionFront
recognized the importance of my situation and my data and worked diligently to recover
over 95% of the content that others said was impossible to retrieve. My sincere
appreciation goes out to you and your team for taking the time to find a solution
that worked for both of us and prevented my memories from fading into the not so
distant past.
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From: San Jose California: Case 48132
Even though expensive, I was very happy with the entire process. Craig Jones did
an excellent job of guiding me through the process and was an outstanding representative
of your company.
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From: Saskatoon Saskatchewan: Case 48057
I like your process which removes the fear and unknowns about cost and obligations.
Very client-friendly! Thanks,
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From: Chicago Illinois: Case 47994
Great job overall. Very professional. I have used OnTrack before, but you guys blow
them away.. Only wish I could have recovered the Bank File and the AOL File as they
were very very important.. My special thanks to Scott!
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From: Hortonville Wisconsin: Case 47962
I was VERY pleased with your company's work. I had prior to sending my hard drive
to you, sent my hard drive to a different recovery company and it sat there for
3 WEEKS - until I began looking for this "part" they said they needed in order to
recover my data -- I was so frustrated with them that I called my local computer
consultant for suggestions and he called Hitachi (maker of my hard drive) and they
recommended you. I had the other company Fed Ex my hard drive back to me with in
1 week I had my hard drive to you and you had my data back to me...if I would have
only known the other company was as terrible as they were...all things said and
done, thank you, I would recommend your company to ANYONE that needs assistance
in data recovery.
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From: Chicago Illinois : Case 47961
I like the fact that I was not charged anything until I knew exactly what was recoverable
and was provided a list of what was recoverable. It wasn't until after I had looked
at the list and spoken to my sales rep and further testing was done that I discovered
not all files were recoverable. As a graphic artist when push comes to shove, what
I paid to have the data recovered was worth it compared to what it would have taken
to have recreated the files that were recovered. There were some jpg photos that
I wish could have been recovered, that weren't (no fault of yours) other than that
I am happy with the recovery THANK YOU!
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From: Oakville Ontario: Case 47950
I think the work you did, the helpfulness of your staff (VERY courteous and professional)
was superb. It was a stressful time for me as you can imagine and it all worked
out perfectly. I have nothing but good things top report. I left a copy of your
data recovery guide with Embur Computers (a local storefront repair/sales op I use
frequently and raved about what you did anyhow it wasn't cheap, but it was not brutally
expensive either given what was at stake if I were to lose my data. You are also
one of the few places in which I truly had confidence that you knew more about this
technology than I do (much more, in fact) Thank you.
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From: Columbia Missouri: Case 47906
This was a good deal. I got good service and a price well below the other companies
I investigated. The "free" evaluation is what brought me to you - the reasonable
price got me to spend the money on you. I told your sales person, Craig, "damn glad
you where here...hope I NEVER need you again!" I guess you guys are kind of like
dentists! Thanks again.
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From: Woodstock Georgia: Case 47882
I would recommend your services to any one. Your customer service was the best I
have seen in a long time.
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From: Stillwater Minnesota : Case 47833
The whole process was so professional. You really know what customers want...communication.
I had three referrals, but you got the business because you offered a free quote.
I was more than pleased with the whole process. I'll be sure to refer you to anyone
that needs these services. Keep up the great work!!
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From: Orangeville Ontario: Case 47820
I was aware that services such as yourself were available but had not needed in
the past. Although in this case we did not proceed, I would certainly recommend
your name to someone based upon your response.
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From: Santa Clara California: Case 47799
Fine service. Thanks! Whist my recovery was not as complex as some I got a good
sense of your business and will keep you in mind when (not if) that time will come
again (because despite what we all resolve to do wrt backups, there are too many
drives and too little time to back them all up regularly). Thanks!
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From: Soldotna Alaska: Case 47773
The service was great. It was spendy but worth every penny. This was my personal
computer and it had pictures on it that could never be replaced. I was kept well
informed through out the whole process and you were able to recover all the files
that I need. Thank you soooo much!!! I learned a very valuable lesson and will never
leave anything on the computer without backing it up.
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From: Provo, Utah: Case 47764
I just wanted you and your company to know that we have a delighted computer user
here. All of his critical data (including a 3,000-word magazine article that is
due Monday) are available to him again.
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From: Saskatoon Saskatchewan : Case 47687
Your tracking system was very well done and helpful, logging every interaction in
a clear and easy to follow manner. Of course it was hard coughing up 500 bucks for
this, but all in all, excellent service all around.
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From: Loving Texas : Case 47679
Everyone was very helpful. We had some questions after receiving the disk and the
techs were very kind and helpful. I would recommend you to any of my friends and
associates. Thanks so much for your help.
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From: St Augustine Florida : Case 47634
I was completely satisfied and will be forever grateful due to the fact that all
of my accounting data would have been lost. I do think your price is steep seeing
how we purchased a brand new computer for $400.00 more than you charged. But this
is also coming from someone who has no idea what it takes to do the job you did
for us. Thank you very much.
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From: Calgary Alberta: Case 47566
This is the first time that we have been involved in a hard drive malfunction. We
are totally impressed with the manner Action Front handled our project. We have
no qualms about recommending your company for this service. FIRST CLASS GENTLEMEN,
Thanks.
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From: Laval Quebec: Case 47562
We will send more cases your way. We are extremely satisfied with both the evaluation
and (for the few times we used it) the recuperation process.
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From: Sunnyvale California: Case 47548
Your service and technology were top-notch. That's quite a rare thing to find these
days... Thanks!
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From: Toronto Ontario: Case 47512
You guys are absolutely brilliant at what you do, keep up the awesome level of service
and support you offer it's worth every dollar!!
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From: Harrisburg Pennsylvania: Case 47462
The service was excellent, and I will recommend your company to others in need of
recovery. Thank you for the excellent service.
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From: Mountain View, California: Case 47411
I want to just say THANK YOU for providing such a good service in data recovery.
This is actually the 3rd time I have brought in a drive to ActionFront Data Recovery
and each and every time the service was GREAT. In the future, if I ever need another
drive recovered, or know someone who needs your services, I will definitely refer
ActionFront to them in a heartbeat.
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From: San Jose, California: Case 47375
Everyone that I dealt with -- your call center rep, the tech at the local Santa
Clara lab, and my recovery consultant -- was very helpful, friendly, and responsive.
I was lucky to get a full recovery, which was performed on time. While I hope never
to be in need of your company's services again, if I do, I won't hesitate to call.
Thanks!
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From: Rockwall, Texas : Case 47362
You did what you said you would do - on time and on budget - good job!
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From: Brampton, Ontario: Case 47281
Everyone I dealt with at ActionFront was excellent. I found ActionFront after doing
a Google search; it was actually the second company in the search list. I called
the first company and then ActionFront. I was unsure about the first company, but
I had a very good feeling about ActionFront right from the very first minute of
my conversation with ActionFront's representative. We were kept informed from the
start, and the best part, of course, was that all of the necessary data was recovered.
Laura DeSantis was always very friendly & professional when speaking with her. A
number of your staff should be commended as well - I picked up the media from ActionFront's
office, and in the few minutes it took to get everything ready, several ActionFront
employees took a moment to ask if I was being helped. A small effort, but one that
makes sure the customer was not feeling ignored (which I wasn't). I would highly
recommend ActionFront to anyone who experiences a similar situation as ours.
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From: Roxton Falls, Quebec: Case 47118
Very professional and kind service; I enjoyed dealing with your representative and
the comprehensive guarantee.
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From: Hoboken, New Jersey: Case 47147
Done efficiently and in a very timely manner. I really appreciated the regular updates
with progress. It was a lot of money for me as I am still a student. But I now have
most of my 2 yrs worth of work and some emails and pictures that are priceless.
I am so happy that my data was recovered and that too very quickly. Thank you very
much :)
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From: Trenton, Michigan: Case 47060
ActionFront is the data recovery for Belkin Components. We recently had a lightning
strike which rendered one of our hard drives inoperable. This PC was plugged into
a Belkin Surge Protector that had a data warranty policy. Sam was very helpful in
keeping me updated, and over 12GB of data was successfully recovered. Thank you
on behalf of our company. Your concern for the need of our data was welcomed. Our
new project is to ensure all PC's are plugged into a protector that has the Belkin
and ActionFront names behind it.
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From: Dublin, Ohio: Case 46999
We couldn't have been more satisfied. Thank you! I am very impressed with your service
- I would not hesitate to recommend you to others
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From: Montreal, Quebec: Case 46879
I just wanted to thank you for all you've done concerning the drive we sent you.
Rarely have I seen such a level of professionalism, courtesy and customer service
that you and your company offer. It was truly a pleasure. I was really happy about
the golf shirt too! Thanks again.
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From: Tampa, Florida: Case# 46878
Scott, I am glad everything was recovered. The list looks excellent. I think ****
wanted me to fly up to pick up the data so I will let you know exactly what the
plan is. Please give me a final price including the drive purchase from you guys.
Again, thanks a lot for all your help. Our experience with Action Front has been
exceptional and we will definitely refer clients to you.
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From: Toronto, Ontario: Case# 46859
Craig and the crew saved my bacon and I got back all of my photos. What a relief.
Thanks!
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From: MARRIOTTSVILLE, Maryland : Case# 46808
CRAIG JONES WAS COURTEOUS, PROFESSIONAL, AND A NICE GUY.
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From: Cleveland, Ohio: Case# 46801
Awesome service. Awesome communications. Highly recommend!
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From: Cincinnati, Ohio: Case# 46798
Scott was extremely knowledgeable, courteous and professional. I have and will continue
to recommend your services to others.
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From: Houston, Texas : Case# 46759
Scott Selley is a notch professional, and a nice guy to boot! He is a class act!
For as much as I appreciate how much and how well you did, I hope to never need
your services again. But I'll surely recommend you!
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From: Toronto, Ontario: Case# 46746
I was extremely happy with the service I received. Shocking, actually, how organized
and efficient you guys are. I loved getting the on-line updates, as well as the
timely phone calls from the technicians. Losing data is obviously very terrifying,
and I can't express how grateful I am that you were able to completely recover all
my files. I will recommend you to everyone. Thanks again.
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From: St. Laurent, Quebec: Case# 46678
The service was stellar and so was the recovery media (DVD with Company cover) that
was sent to us. We will surely do business again should we have data recovery needs
in the future.
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From: Mississauga, Ontario: Case# 46677
Absolutely fantastic service. ActionFront will be our service of choice should we
once more require any kind of recovery service.
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From: Boca Raton, Florida: Case# 46649
Dell recommended three services to me. I called all three, and after considering
my conversation with Craig and your pricing, I chose your company. Based on my experience,
I would recommend your company to anyone.
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From: Toronto, Ontario: Case# 46637
You folks did an absolutely outstanding job all around. FYI, I use you as an example
of creating a brand through many touch points when I teach my marketing course for
the Canadian Marketing Association.
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From: North York, Ontario : Case# 46584
If you want your data back, contact Data Recovery Services by ActionFront. It's
as simple as that.
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From: Milpitas, California: Case# 46526
Scott Selley from your Santa Clara office has made my experience with Action Front
a great one. All of the employees that I've spoken with are always kind and courteous.
They seem to know how to make your data recovery a little easier. Action Front has
earned my trust and respect when it comes to data recovery! Much kudos to you and
your staff.
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From: Odessa, Ontario: Case# 46504
I would just like to thank your team for the wonderful job they did. I dealt with
a couple of different individuals and was most impressed by all involved. They exceeded
my expectations. They probably didn't even realize that they saved a suicide attempt,
as my son was very upset at losing his information and he is legally blind and suffers
from severe depression. Your team gave him back more files than requested and it
was so neatly packaged. They had wanted to put it on a DVD but his DVD player doesn't
work. There was a concern that it would take too many CD's. So I said I would transfer
the information at this end. BUT... we received CD's instead of a DVD. Another wonderful
surprise. I can't say enough to ever express my thanks at the wonderful job performed
by Craig Jones. Every time I contacted him, I received a response within minutes.
He certainly works quickly. The updates on the web site are a great idea as well.
Thank you again and I will highly recommend you to other people in our situation.
Thank you again.
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From: Sanford, Florida: Case# 46453
I think ActionFront did an outstanding job and would highly recommend their services
in the future.
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From: Santa Clara, California: Case# 46448
The data recovery process was much less nerve-racking and much less costly than
I anticipated.
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From: Alexandria, Virginia : Case# 46410
Bob, the recovery went great, the customer is back up and running. Another great
job by ActionFront!!!
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From: Mississippi State, Mississippi: Case# 46382
The extra efforts and status updates were great; the web status page is very helpful.
Even though no data was recovered, the service this time and the successful results
of previous jobs warrant continuing business and recommendations!
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From: Berkeley, California: Case# 46368
Although the data recovery was unsuccessful, your service was quick in responding
and responsive to our needs. Should we need data recovery services again, I would
definitely consider ActionFront as a resource.
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From: St. John's, Newfoundland: Case# 46313
The service was great. The recovery time was great - quite fast. Would have liked
the price to be lower but the speed and service was very good. The update process
was good and very detailed. I'd recommend Action Front.
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From: Downers Grove, Illinois: Case# 46263
I was in an extreme time-crunch and extremely frustrated with the computer when
it crashed. ActionFront was fabulous in working with me to make sure I understood
what had to be done, helped me get what I needed, and completed everything on time.
The timing was quicker than I ever imagined. And we were able to get an enormous
900 photo video done in time by Labor Day for my in-laws 40th Anniversary Party.
Even afterwards, Craig helped me get my files in Outlook returned to my original
drive. Craig was instrumental in the entire experience - always easy to talk to,
bounce ideas off, explain issues and solutions, status updates, and most important
- always available and quick to return calls. THANKS, CRAIG! It was a pleasure working
with you guys, and I will refer anyone I know that needs data recovered to you.
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From: LaGrange, Georgia: Case# 46216
You guys are great. I wish my company had accepted your quote and tried your recovery.
They thought they could get it cheaper from another vendor. That was three weeks
and $110 ago and we still don't have the results of the "initial"review. Additionally,
you guys did a great job of keeping me informed. I have to annoy this other vendor
just to get "I don't know, we'll call you back." I've been keeping good notes about
this experience. Next time, we'll use Action Front.
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From: St. Catharines, Ontario: Case# 46178
I was extremely impressed with all aspects of your service. Your protocols and processes
are extremely thorough and timely. Brent was excellent at keeping me updated and
answered all of my questions. Even though the data was not recoverable, I was entirely
pleased with the service we received. I would definitely recommend ActionFront and
I'm sure I'll be using you again.
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From: Albuquerque, New Mexico: Case# 46093
Great job! I sent my hard drive to another company who was unable to do it. They
said I should just throw it away. I let them know who the REAL experts are! Thanks
again!
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From: Arlington, Virginia: Case# 46021
Everyone I dealt with was amazing. Everyone was thorough and kind and made this
horrible situation not so bad. I will recommend your services in the future!
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From: West Kingston, Rhode Island: Case# 46015
Scott Selley was very helpful and a pleasure to work with. Thank you very much for
recovering my data!
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From: New York, New York: Case# 45989
Thank you so much for the DVD disks and the hard drive. I received them today. I
appreciate all of your help with my case. Thanks to you and any one else involved
for giving us back such a great recovery!
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From: Kansas City, Missouri : Case# 45911
I just want to say thank you for all your work. You retrieved all of our sons pictures
for us not to mention all my business data. The pictures are now backed up on cd's
actually a couple of cd's and my business data has been moved to my office were
it gets backed up regularly.
Also, I just want to say that your company deserves a pat on the back. They are
with out a doubt the best company I have done business with in a number of years.
I just can't believe how well they run things there. From start to finish it was
smooth as silk. The website was Excellent, the communication by email and phone
was excellent. The price was high but seemed fair and worth it. Really I'm speechless
about how happy I am with you and your company. Keep up the great job. Its refreshing
to see. Academia should use your company as a case study of how to run a company
right at least from the customer service side.
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From: Brampton, Ontario: Case# 45792
I was so impressed by your service that I have sent your contact information to
our IT department in Calgary. Advising them that if this problem was to happen to
someone else within our Company - to contact you immediately. Thank you for your
excellent service.
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From: Santa Clara, California: Case# 45776
Just wanted to say what a great company you were to deal with. It's rare to find
1) customer service like yours, 2) decent people to talk to, 3) companies doing
exactly what they said they would do. You win! Every chance I get I'll mention Action
Recovery. Thanks, many thanks.
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From: Toronto, Ontario: Case# 45369
The service was excellent. Almost all data were recovered. Everything was delivered
neatly packed into a box. You have provided me with excellent service and for that
I am thankful. I will not hesitate to recommend you to everyone.
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From: Lakeland, Florida: Case# 45325
I'd be glad to recommend ActionFront. Both Scott and Dmitry represented you well.
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From: Meriden, Connecticut: Case# 45256
Considering that you did not recover any data whatsoever - I am still very satisfied
with how I was treated. I got timely information and you even shipped my drive back
at no charge. As a dealer, this was a personal job - but I am encouraged to recommend
your services to my customers.
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From: Campbell River, British Columbia: Case# 45188
Hi Kevin, I am pleased that you wrote to ask me my opinion. I am VERY impressed
with your company. When I first contacted you I was greeted by a lady named Dorothy.
She was very good on the phone and she exuded confidence that your service would
work for me. Her attitude is a big asset to your company. I guess you already know
that but it doesn't hurt to hear it again. After speaking with her a few times I
sent the drive away to you and was surprised to find how genuinely concerned she
was when the courier lost it. It soon showed up in a sorting station in BC and arrived
at your office the next morning. It was immediately looked at and I started corresponding
with Laura. She was great too. My thanks to you and all your staff behind the scenes.
You must all enjoy what you do when you are able to save all the data on a drive
which is so important to some unfortunate customer. Thanks again for your interest.
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From: Toronto Ontario: Case# 45185
I would like to point out that Laura DeSantis was extremely helpful in explaining
the process. Given the cost of such a process (and the shock of receiving this information),
I can't tell you how important it is to have a capable person on the other end of
the phone. In Laura you have this person. I suggest you keep her happy as I know
several other firms that would be happy to hire such a person.
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From: Campbell, California : Case# 45174
I worked with Craig Jones. He was very helpful and patient with my requests. I found
the experience working with ActionFront to be very honest, upfront, and timely.
Although I hope that I don't need further data recovery services, I would definitely
use your services again and will recommend you to others.
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From: Saskatoon, Saskatchewan: Case# 45155
After trying local computer stores in the area and getting the run around it was
very refreshing to locate ActionFront Data Recovery on the Internet. I was somewhat
worried to send the hard drive from a law firm out to a company unknown to me but
decided to give ActionFront a try. I was impressed with the quick response and the
updates as to the hard drive arrival and process. I talked to Craig Jones on the
phone numerous times and he explained to me everything that was going on with the
hard drive and the workings of the hard drive in order to better understand what
had happened to the hard drive and why. The law firm I was dealing with were extremely
happy and relieved to recover their data. This was a point of no data = no business,
close the doors and walk away. I want to thank ActionFront and Craig Jones for their
professional and understanding help. ActionFront has a definite asset in Craig Jones.
I have now sent in a second hard drive to ActionFront from another company, have
applied to the reseller program, and am adding to our web site a separate page designed
strictly for Data recovery and posting a link to ActionFront Data Recovery. Thank
You.
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From: Toronto, Ontario: Case# 45149
Excellent job and would not hesitate to use your service again, let Laura know that
I will be sending her a letter.
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From: Greenbelt, Maryland : Case# 45075
I've said it before and I'll say it again: "ActionFront Data Recovery Labs is THE
best I have ever used. Laura DeSantis is also one of the reasons that I have kept
coming back, clone her and you will take over the industry!" Thank you again and
again!
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From: Montreal, Quebec: Case# 45056
Nothing in particular, but, by recovering my data, you almost saved my life! Very,
very good job. THANKS !!!!!
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From: Newport Beach, California: Case# 44992
Action Front did a fantastic job of explaining the recovery process, and following
through. All my questions/concerns were answered quickly and professionally. Thanks
for saving my butt.
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From: Mexico, DF: Case# 44975
You cannot imagine the shouting of joy here at the studio!!!! Tears are running
from my eyes!! Everyone is cheering!!!!! YOU GUYS RULE!!!!!! EVERYTHING IS THERE!!!
I don't even know how to thank you and your team. Thank you very, very much!
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From: Winnipeg, Manitoba: Case# 44969
Great service with surprising results - Total Recovery of the hard drive!
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From: Sunnyvale, California: Case# 44959
The guys in Toronto were great as far as updates, and customer service. The guys
in Santa Clara saved me at least 2 hours by reminding me of the jumper settings
on the drives and not to connect the recovered drive until I had the new one running
right.
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From: Philadelphia, Pennsylvania: Case# 44938
Craig, I just wanted to take a moment to thank you and your team for the outstanding
job you did in recovering our data. I'm sure *** will be in touch to further thank
you for the effort. As of this morning (actually yesterday), it looks like we are
running again as normal. Thanks again.
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From: Vancouver, British Columbia: Case# 44882
Very professional and have excellent follow-up calls to ensure that everything is
going well. 2nd time using you guys and would use you again in the event that your
services are needed.
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From: North York, Ontario: Case# 44,873
It's been a little while now since I picked up my drive from your office. Although
things didn't work out exactly the way either of us might have hoped, I wanted nonetheless
to send a quick thank you note to say that I appreciated the effort you and your
company went to ensure all possible measures were taken and my interests were considered.
It's left me with a very positive impression of the service you provide.
I am more or less back to normal operations now and have set up a backup system
that should hopefully mean I never have to deal with something like this again.
However, if I do, I can assure you you'll be among the first to hear about it!
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From: Flin Flon Manitoba: Case# 44845
I'm very impressed with the service I have received from your company. Laura DeSantis
is probably one of the best customer service representatives I ever had the pleasure
of dealing with. Her updates were more than timely and I always felt like I was
getting the best possible service. I will highly recommend your company for any
data recovery needs in the future.
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From: Kingston, Ontario: Case# 44839
We were very happy with the service, we were constantly kept in the loop throughout
the process. Laura was friendly and helpful and a joy to work with. When the next
data recovery situation comes along we will definitely be using your services again,
also we have and will continue to recommend you to our other clients. Thanks.
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From: Smyrna, Tennessee: Case# 44815
You guys saved my ass. Thanks!
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From: Laurel, Maryland: Case# 44794
You guys did a really really good job and really fast and really low cost.
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From: Laval, Quebec: Case# 44789
Very impressed with your CRM (Customer Relationship Management)... you guys stayed
on top of this project at all times.
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From: Las Vegas, Nevada: Case# 44775
I was referred to you by a company in England, and the gentleman who called me directly
gave me rave reviews of your company. Your service was timely in its evaluation
and quote. I would definitely use your service again if the circumstances arose.
I would also like to send "Kudos" for your representative and phone contact person,
Laura. Her conduct and honesty gave me the feeling that she was working for my best
interests and that is worthy of High Praise! Thank You for trying to help me with
my data problems.
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From: Owen Sound, Ontario: Case# 44768
I was extremely satisfied with the service and response from ActionFront. We opted
not to proceed with data recovery based on the estimate of the data's value to our
firm. I found ActionFront's people to be efficient, knowledgeable and courteous,
much more so than any of the other companies I spoke with. Despite the circumstances
of my call to ActionFront, I found you to be a true pleasure to deal with. Keep
up the great work.
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From: Timberville, Virginia: Case# 44766
I would highly recommend your company. I was very satisfied with the complete process
and could not have asked for better service. In a time of crisis, I felt most comfortable
with your service. Thanks to all!
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From: Markham, Ontario: Case# 44732
If I ever need any recovery done whether it is personal or business, I will come
to Action Front. Scott assisted me to no end, we came across many hurdles with my
laptop but in the end we were able to work everything out. Thanks again.
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From: Fremont, California: Case# 44668
You completed the recovery in less time, and honestly for less $$$ than I expected.
Thanks a lot, and good job. I'm actually going back and pulling more data off the
DVD's this morning.
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From: Toronto, Ontario: Case# 44663
My last recovery session was a simple case of a hard drive being totaled. I brought
it in for evaluation, and your excellent staff confirmed that there was physical
damage to the disc. In this case, the data was not worth recovering. I have used
Actionfront several times in the past when data recovery was vitally necessary for
my clients, and the professionalism and timely manner in which I got my data recovered
is a credit to your organization. I've had nothing but excellent experiences with
Actionfront, and have sung its praises to my colleagues.
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From: Mount Holly, New Jersey: Case# 44650
Scott, Why do divorces cost so much? Why does data recovery cost so much? In each
case because it's worth it. My daughter has all her 'important' files and perhaps
has learned a lesson about backing up data. Anyhow, with Win XP, the Control Panel
required a change to display the hidden files. Everything to include several years
of college papers, e-mails, and her favorites and not to forget her pictures are
all restored. Dell is gonna get their old hard drive back on time and I am gonna
sit back and relax. Thanks for the extra assistance today. The .pst files were for
Outlook. I found the .dbx files for Outlook Express. She's happy, so I'm happy,
you can be happy, etc. Thanks again & goodbye.
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From: Southampton, Ontario: Case# 44434
The service provided to us was prompt, informative and friendly.
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From: Hamilton HM GX, Bermuda: Case# 44405
As a follow up to this case, I've received the disk and retrieved all pertinent
files. I applaud you and your organization on the degree of skill and professionalism
you demonstrate.
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From: Halton Hills, Ontario: Case# 44378
You guys are great....you have saved our collective posteriors several times!
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From: Mississauga, Ontario: Case# 44359
I would just like to say how pleased I was with your service. Craig Jones was extremely
prompt, professional and accommodating... I would recommend your service to anyone!
Thank you again
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From: Goderich, Ontario: Case# 44349
I was extremely pleased with the service that ActionFront provided. What impressed
me the most was how quickly the recovery was completed and the amount of feedback
provided during the recovery. It was nice to see where the drive was in terms of
completion, as well as, who was working on it at the time and what the next steps
were. I would recommend your service to anyone. Overall very impressive.
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From: Norcross, Georgia: Case# 44342
Over all a very good experience that recovered my mission critical data in an extremely
timely fashion. I am very pleased.
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From: Geneva, Ohio: Case# 44267
YOUR COMPANY WAS GREAT TO WORK WITH AND PROVIDED EXCELLENT SERVICE. I TOLD OUR I/S
DEPT. TO MAKE SURE THEY USE YOUR COMPANY IF ANYONE'S HARD DRIVE ENCOUNTERS PROBLEMS.
THANKS AGAIN.
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From: Brampton, Ontario: Case# 44229
I was very impressed with the professionalism and politeness of your Technicians
and staff. Everything was done quicker than expected. I especially liked being able
to check the status on your website. I will definitely be a return customer. Special
thanks to Craig Jones and Rick Moldovanyi who helped walk me through everything.
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From: Scarborough, Ontario: Case# 44204
I really appreciated the service provided by Bob Maludzinski from ActionFront. The
recovery worked out well, and the timely turnaround really helped my business get
back on track. As a small business owner and operator I really appreciate that.
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From: Norcross, Georgia: Case# 44190
I found your website on the internet a few years ago when a clients hard drive crashed.
You did such an excellent job the first time that I used you this time too. Your
staff and service is unparalleled in the entire computer industry. You do a good
job under stressful situations for us (the customer). You are honest and straightforward
and work very hard to get the data we need. Thanks again.
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From: Mississauga, Ontario: Case #44183
I am very grateful and satisfied with the files that were recovered. I would certainly
recommend your company to anyone that asks me about data recovery services. I had
a sigh of relief that you cannot imagine when I saw my digital pictures recovered
of my first born child for the first three years of his life.
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From: Atlanta, Georgia : Case #44182
I was extremely impressed with ActionFront and I have already told several people
where to go if they need data recovery.
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From: Winnipeg, Manitoba: Case #44172
We have used ActionFront twice now and both times we have been extremely impressed
by your professionalism, astoundingly fast turn around time, and your commitment
to our satisfaction. Well done, ActionFront!
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From: Duncanville, Texas: Case #44167
I hope that I back up enough that I would not need to use you again. But should
the situation present itself I would definitely use you again and I will recommend
you to others that have computer issues in which they would need your services.
Thank you for your professionalism!
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From: Athens, New York: Case# 44154
Bob Maludzinski, who worked on our case, was great! He was extremely prompt, courteous,
and knew what he was doing.
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From: Irving, Texas: Case# 44137
I just wanted to let you know that you guys did a great job on retrieving my data.
Special thanks to Dmitry. Over the past two weeks we have been all over the database
and it looks like every single file is there. Thanks again.
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From: Washington, District Of Columbia: Case# 44048
I was actually impressed with the attention given to us and the updates given on
the progress. We were always kept informed of the status of the recoveries. Thank
you very much.
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From: Benton Harbor, Michigan: Case #43930
I don't think I have ever dealt with a company as customer driven as yours! The
service was awesome. The information we lost was priceless, upper management didn't
believe it was worth as much as it would have cost to recover. I almost feel guilty
for not paying for the time spent on the initial diagnosis. I hope were never in
this position again, but if we are you have a customer for life!
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From: Prince Albert, Saskatchewan: Case #43914
I am completely satisfied with the services provided by Action Front. Being able
to get a free quote goes a long way nowadays. I will continue to support Action
Front as my main source for possible data recovery instances.
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From: New York, New York: Case #43897
It's refreshing, for a change, to work with a company principled enough to be concerned
about how client's are doing after the recovery is complete. Your company's services
were excellent. You did exactly what you promised to do on an extremely timely basis.
The people with whom I dealt were extremely professional, courteous, and clear about
the process. What got you my business, having called the 3 recovery companies recommended
by Dell, was the free estimate (the other companies charged a couple of hundred
dollars). Having said that, though, I thought the price for my data recovery was
high, although it fell well below the average cost I was quoted. I have already
recommended your services to business associates for future reference.
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From: Atlanta, Georgia: Case #43836
ActionFront is one of the most professional and efficient companies I've ever worked
with, period. Your notification process is excellent. I knew what was happening
at every step of the way. I especially like your policy of no recovery/no payment.
That takes the risk out of the process.
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From: Chicago, Illinois: Case# 43833
Customer service was very good, updating me pro actively.
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From: Tampa, Florida: Case# 43735
You were timely and honest in your opinion of whether or not to try to recover my
data. Thanks.
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From: Orange Park, Florida: Case# 43729
Thank you for the great service!
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From: Laurel, Maryland: Case #43594
I feel your communications with me were professional (both in timeliness and expertise)
and made it very clear as to what the process and risks were associated with the
recovery. I would not hesitate to use your service again, especially the very attractive
free quote. Thank you.
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From: Vaughan, Ontario: Case #43537
Everything was completed in a more than timely fashion. Your staff was wonderful
and very co-operative especially in light of the fact that I have no clue about
computers and they needed to ask some technical questions in order to get this job
started. I am very satisfied. I have passed your business information along to other
people in the computer industry just in case they have clients who manage to damage
their hard drives to the same extent that I did. I have no criticisms at all. I
couldn't be happier with the service that I received from everyone connected to
your company.
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From: North Miami Beach, Florida: Case #43509
Everything was top notch, nothing else needs to be said. Extremely professional
and understanding in the time of need. Would definitely recommend you to everyone
we know. I will be writing a recommendation and thank you letter in the coming days
/ weeks. Keep you the GREAT work, and its good to know that when we seriously screw
things up, we can send you our hard drives for a complete recovery. A little reassuring
to say the least.
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From: North Branford, Connecticut: Case #43598
While I did not use the recovery service, my experience with your company was first
rate. I especially appreciate your free evaluation and data recovery guarantee.
Should I need data recovery services again, I will turn to Action Front first. I
would recommend your service to my friends as well.
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From: DeSoto, Texas: Case #43668
Craig, the engineer assigned to my case and your Dallas office, were excellent from
start to finish. His updates were timely, concise and much appreciated.
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From: Miami Lakes, Florida: Case# 43438
The assistance was excellent, the process easy to follow and the person who helped
me [Desantis]... awesome!
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From: Grand Prairie, Texas: Case #43411
Bob Maludzinski was excellent to work with. He kept in constant contact without
being intrusive - my client's decision to recover took awhile and Bob was very patient,
but let me know he was still there if we needed further help. He went an extra step
and recovered more information than we thought possible. Kudos to Bob.
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From: Piraeus, GREECE: Case # 43,281
I want to confirm the safe receipt of the recovered data and also inform you that
they are already installed on our new server. Everything is running properly now.
Thanks to your prompt reaction the time lost was significantly minimized. Of course,
we would recommend your firm without hesitation to any company in similar situation
!!! The least we could do to show our gratitude was to type a recommendation letter
- copy of which I am attaching. The original is mailed to the address you suggested.
Once again thank you for your excellent service.
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From: Greenbelt, Maryland: Case # 42651
I will continue to come back when I have data recovery needs, VERY SATISFIED! Thank
you for the many times your company has helped with my data recovery needs. Major
kudos to Laura De Santis for her updates and wonderful communication, Thank you!
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From: Dublin, Virginia: Case 42041
I worked with Scott as my contact and everything was executed to the plan he laid
out. This particular hard drive was for a 250 ton compression molding press which
was down after the hard drive failure. This press ran specific product no other
press within our company could run, so getting the equipment back up was critical
and we actually did not have a back-up of the drive. Ignorance on our part, new
business for you. Scott and the rest of the team actual extracted the data and had
it burnt to CD within 4 hours after receipt and back in my hands 6:00 A.M. the next
morning and the press was running by 9:00 A.M. Thanks again on a job well done.
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From: Toronto, Ontario: Case #42502
Brent Levy was professional, organized, accommodating, and one step ahead with customer
service. This made the overall experience excellent. Thanks for your help!
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From: Indian Harbour Beach, Florida: Case #42981
The gentleman who answered the phone the first time was great and Laura simply could
not have been more kind and helpful through what was a difficult time! You may use
me as a reference for new clients.
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From: San Diego, California: Case #42886
Very professional. This was the easiest process I had to follow to get data back.
We are going to start using you for all our HD data recover needs weather the HD's
come from a Dell or not.
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From: Saskatoon, Saskatchewan: Case #42781
The last time we made use of your service the hard drive involved was basically
beyond recovery due to the physical damage on the platters. None the less, the response
was very quick and professional. On this, and former occasions, have appreciated
the high level of customer service skills that your front end personnel maintain.
Keep up the Good Work!
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From: Victoria, British Columbia: Case #42963
1. I found out about Action Front through research on the web. I had a couple of
experiences that were less than satisfactory with firms recommended to me and so
decided to take matters in my own hands as it were.
2. Action Front were prompt courteous and very friendly and supportive and provided
me with excellent information prior to my sending my hard drive to you.
3. The evaluation of my hard drive was completed exactly when promised. I really
liked the idea of being given a password to be able to log onto your web site and
check on the drives status.
4. I accepted the price quoted. A previous firm that had tried and failed to retrieve
the data from my hard drive suggested my sending it on to their "parent" company
in the U.S. and quoted me $3500.00. This company "Memofix" when I declined their
offer returned my hard drive by the slowest and cheapest means possible even though
they advertised next day returns regardless of the situation.
5. The time frame for the recovery was less than 1 week. More than acceptable it
was down right awesome.
6. Action front recovered 99.99% of the data from my failed hard drive. I was thrilled
at the amount of data recovered - it exceeded my wildest dreams.
7. The recovery was completed and I had the data in my hands within 2 working days
- again awesome service.
8. I received phone calls from Scott Selley at Action Front as to the progress of
my hard drive's recovery and he was exceptionally informative and good natured and
his calls were very very timely.
9. Overall I would rate Action Front's service at 100%.The team there was professional,
responsive and knowledgeable. You exceeded other firms in many ways not just the
fact that you recovered the data when these other firms could not. Action Front
provided a 1-800 number for me to use, kept in close contact with me, followed up
every call with an e-mail etc. etc.
I would like to make special mention of Scott Selley - he provided me professional
service and attention to detail that exceeded my expectations and if ever he makes
it to Victoria you can tell him the beer is on me. Rest assured I have recommended
your firm to all my business contacts.
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From: HIALEAH, Florida: Case 42021
I knew about your company back when you were only in Canada many years ago. Your
company is one of the best in the business. Very professional and time effective.
You answered all my questions and were able to retrieve all my data in a timely
manner. I am very satisfied with your performance and will use you time and time
again. Please use me as a reference.
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From: Atlanta, Georgia: Case 42431
You all did an exemplary job. Craig Jones was very helpful and informative. I will
definitely use your services in the future should the need arise.
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From: Braintree, Massachusetts: Case 42049
Doing business with Action Front was a pleasure. Your staff resolved a very stressful
situation. I am very happy with your company and would not hesitate to recommend
your company to others.
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From: Toronto Ontario: Case 41961
I was very satisfied, both by the process and by the personnel I dealt with. Everyone
was extremely prompt, professional and understood we were extremely stressed! You
made a very difficult situation manageable. Even if no data had been recoverable,
I would still recommend ActionFront Data Recovery on the basis of your customer
service and support.
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From: Kennesaw, Georgia: Case 42212
I explained that my position was dire, either recover the data or I'm out of business.
Some firms might take advantage of that situation but you did not. The price was
well worth it. All the word and excel files are intact. I'm back in business. Thank
you more than I can express here!
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From: Mississauga, Ontario: Case 42214
ActionFront, I'll start by saying that your company gets top marks for customer
service, from the onset of our troubles in trying to recover the data for one of
our stores, ActionFront was nothing short of professional in all aspects of our
dilemma. What was refreshing is that there was a genuine concern for finding the
best possible solution for our needs. As you may well know, Wal-Mart prides itself
in it's commitment to customer service and satisfaction both of which, I felt, was
addressed by the staff of ActionFront with Scott Selley driving the whole process.
Seeing your customer "wall of fame" with all the letters of appreciation, having
a tour of your facility and meeting your staff face to face only added to the confidence
that I already felt in dealing with your company. Once the process was completed,
callbacks and suggestions helped my team in restoring a faith in our ability to
deliver service to our customer, the stores. Your name definitely reflects on the
business you provide and the dedication of your staff shows why you are a leader
and will continue to grow in this field. ActionFront came highly recommended and
will be my choice going forward in the event this type of service is required. Well
done!
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From: Long Beach, California: Case # 42213
I just wanted to commend your entire staff for the awesome service they provided.
The no data no charge guarantee and free evaluation were the first reasons I decided
to choose Actionfront. It was really great to be in constant communication whether
by email, phone, or fax or just being able to check the case status online. The
turnaround time was very fast, 100% of the data was recovered, and you were friendly,
helpful, and able to answer my questions. I would highly recommend your company
to anyone who is in need of this service. Thanks again and keep up the great work!
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From: Claymont, Delaware: Case 41976
The consultant, Laura, was professional, courteous, and pleasant. It was a pleasure
to deal with her. This is unusual in this day and age. We would definitely recommend
your services to others who have similar problems.
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From: Ladysmith, British Columbia: Case 42203
There was not a lot of critical data, but there was pictures of my husband during
the last month of his life. They were most precious to me. You kindly dropped the
price from $700 to $500 so the savings was very much appreciated by a widow with
a young son to raise. Thank you for the kind and compassionate way that your staff
dealt with me. I appreciated their concern and condolences. I got a followed phone
call from a young lady from your company and she seemed genuinely glad that I was
able to get Jim's pictures back again. Since then I have backed them to CD and sent
copies to my son.
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From: LRAFB, Arkansas: Case 41947
I would like to again take this chance to thank Craig Jones and his team. They were
able to completely recover all of our data, which was extremely important. Craig
exemplified customer service like no one I have encountered in the business world
in recent memory. He did everything he said he would do, when he said he would and
was very courteous and helpful throughout the entire transaction. We will call on
ActionFront Data without hesitation if we ever encounter this situation again. Great
Job! Thank You from the ***** Arkansas Air National Guard.
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From: San Bruno, California: Case 41907
I had a couple of questions before I brought my drive in, so I called and was provided
excellent service from a customer service representative who I thought might have
been the most polite, nicest, honest customer service representative I have ever
spoken to.
I did not accept the price quote (I'm just a college student and although the information
is extremely important to me since it is my medical school notes, I just couldn't
afford it) After I got the drive back, I tried the drive, and luckily it worked
and I was able to retrieve almost all the data I needed. Thanks for any work your
company did. You guys are an extremely professional and courteous group of people.
The quality of service you provide is what I expect out of businesses.
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From: Mobile, Alabama: Case # 41897
Laura, I know you don't know us from Adam, but the company you work for has just
made this the most wonderful Christmas ever for this office. I just wanted you and
your staff to know you will be used in the future and will be recommended by us
to all our clients. You deal with alot of company's so you probably know how elated
we are feeling. Thank you again for all your emails, support and excellent service.
Please thank your tech department for saving our jobs. Have a Merry Christmas.
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From: West Stockbridge, Massachusetts: Case 41765
Craig Jones who was the person that was handling my account, was so professional
and followed through so thoroughly, that it was my confidence in him that made my
final decision to go ahead and spend the money to do the recovery.
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From: Arlington Heights, Illinois: Case 41380
I am very pleased to know we have a top notch data recovery company located near
by (your Schaumburg location) that will offer a free evaluation and quote. I'm the
technology coordinator for a school district and also appreciate your ability to
take a school district purchase order. The person I contacted (I think his name
was Travis) was extremely helpful.
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From: Toronto, Ontario: Case 41374
I have to admit that I was extremely pleased with your customer service. You guys
got back to me faster than I had even hoped for. Although the data was not worth
the cost of recovering, it was an extremely pleasant experience in dealing with
your company. The fact that you offer a free initial examination is key. I wouldn't
even think of contacting anyone else in the future. Keep up the great work!
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From: Longboat Key, Florida: Case 41004
Everyone I dealt with was exceptional. I will recommend you to whomever may need
your services. Thank you very much!
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From: Rancho Cordova, California: Case 41417
I really appreciate the work that you folks did for me. My client had lost a significant
amount of data and was literally about to lose his mind. Although $756.00 seemed
high to him compared to the price of a new PC, he learned a valuable lesson on proper
backups. Kudos to Bob and the crew.
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From: San Francisco, California: Case 41075
Your firm has under-promised and over-delivered! We are grateful for your valuable
service and superb customer service.
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From: Sonoma, California: Case 41007
Things have gone great Bob, a total of 66 rows missing in one table that we can
recover manually & identify since we have all of the related tables intact, so a
full recovery. No sleep yet (as you can probably tell), but application went back
online with complete data set about 2 hours ago so I'm happy. Think I'll mount the
original & parts drives in my office to remind me not to rely on the MS-SQL backup
utility. Let me know what I need to do regarding the rest of the data but no hurry,
I've gotten what I really need. Please send my thanks to Craig & the technicians.
Let me know if you need a testimonial or something, and thanks for the good work.
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From: Cleveland, Ohio: Case 40891
Awesome service. Highly recommend. Will recommend to anyone that has data recovery
needs.
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From: Walnut Shade, Missouri: Case # 40711
I'm sure you get this daily but I needed to put my two cents in as well. I really
want to express to you my satisfaction with your company with regard to the retrieval
of my critical information and data files. From the staff to the online case tracking,
every step of the way was awesome. My worries were put to rest in so many ways.
Please send my thanks to your entire team. Job WELL done.
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From: Bozeman, Montana: Case 41881
Your company and personnel were top-notch. You saved my life. When I was checking
out the services that were listed by Altavista, yours was simply the most professional
in appearance on the web. Your order forms were readily accessible and the contact
information was evident. This is what caused me to make initial contact. From there,
your personnel lived up to the promises made on the web site. This is excellent
business. Thank you very much.
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From: Toronto, Ontario: Case 40395
Great job. I dealt with Scott Selley throughout the process, and he did an excellent
job. I think this recovery was layered (on our end) with difficulty, and Scott handled
this very patiently and professionally.
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From: Los Angeles, California: Case 41692
Everyone I dealt with was extremely helpful and upfront about the likelihood of
retrieving the data on the CD we sent. Your professionalism and individualized service
were truly appreciated, and your customer service ranks as one of the best I've
come across. It was absolutely a pleasure using ActionFront Data Recovery.
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From: Kokomo, Indiana : Case 41246
I wouldn't hesitate to send you another drive in the future. This was very painless.
Thanks!
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From: Canmore, Alberta: Case 41753
Was I happy overall? YES! YES! YES! I was ecstatically satisfied with the recovery
process. I would like to thank everyone that worked on my recovery process and a
special thanks to Brent Levy for keeping me up to date on the whole process and
for answering my sometimes naive questions. I would highly recommend your company
to anyone that requires the same help as I did.
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From: Brightwaters, New York : Case #40102
I did not read your Data Emergency Guide, I may have received it and overlooked
it, but that's because the service was great and I never needed any additional info.
The answer to the rest of the questions in your survey is YES. I worked with Laura
DeSantis and she was great. The pricing was fair and the results were excellent.
I've already recommended your service to one of my clients. Take care, and keep
up the good work.
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From: Calgary, Alberta: Case #40055
You guys did great! You managed to recover all of the data that I needed. I really
appreciate all of your work. Thinking of all the months that went in to writing,
debugging and compiling many of those programs was heartbreaking, but you guys managed
to recover it all, and in doing so saved me many more months of grief. Thanks again,
and keep up the great work.
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From: Toronto, Ontario: Case #40169
YOU GUYS DID A FANTASTIC JOB AND IN A MANNER SO PROFESSIONAL AND COURTEOUS THAT
YOU STAND AS AN EXAMPLE TO BE FOLLOWED IN YOUR INDUSTRY AND OTHERS.
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From: Fort Erie, Ontario: Case #40159
I found ActionFront to be an extremely skilled and capable company with a very professional
atmosphere and very knowledgeable staff. Compared to some of the other Canadian
data recovery companies I contacted during our crisis, ActionFront was by far the
best in price and in their concern for our business. Sam and Scott were both dedicated
to our case from the minute I called and they saw the process to the very end magnificently.
I have no complaints and I would not hesitate to use ActionFront again if needed.
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From: Marion, Ohio: Case #40340
I found about you in a Google search and liked your Web site. We were completely
satisfied with the service. You kept us informed as to the progress and you met
all promised delivery dates. Although I hope never to need these services again,
we would look to you to provide any recovery service based on your performance.
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From: Ithaca, New York: Case #39983
I think your whole operation from the very first call to completion was handled
in a very professional and timely manner. Thanks so much for being able to restore
the data.
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From: Dublin, Ohio: Case # 39,649
I wanted to thank you for the great job on John's hard drive. He is tickled to death
with his files being recovered.
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From: Toronto, Ontario: Case 39642
Laura - wanted to thank you and Action Front for recovering my hard drive. The CDs
you sent have all been re-instated and I am delighted to see that all my files are
there as expected. I didn't appreciate how much I relied on having readily available
information at my fingertips.. So thank you for helping return back to being productive.
And I will now be backing up my hard drive on a regular basis. What a lesson to
learn!
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From: Novi, Michigan: Case 39500
Got the disk I was able to install it and get all my files thanks very much another
satisfied customer.
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From: St-Nicolas, Quebec: Case 38679
I have a great deal of respect and esteem for your company. A few years ago you
successfully recovered data from the same disk which another recovery company with
an expensive diagnostic said was absolutely impossible. They said that head replacement
is currently an impossible operation on earth.
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From: Pickering, Ontario: Case 38480
FABULOUS SERVICE, WELL MANAGED, YOU KEEP YOUR CUSTOMERS VERY WELL INFORMED AND ENGAGED.
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From: Hayward, California: Case 38512
The staff at the Santa Clara facility was very helpful. Even though the data could
not be recovered the staff was very easy to work with.
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From: Schaumburg, Illinois: Case 38877
Great people in your Schaumburg office. Great communication thru the process.
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From: Phenix City, Alabama: Case 38603
Service was excellent. Sam Rallis was my contact and his service and expertise were
exceptional. I will be sure to use your service in the future if the need arises.
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From: Plymouth Meeting, Pennsylvania : Case 38654
The service you've provided is incredible. You've got very good support people who
followed up our case. Best of all, the data we needed was recovered!!! I've recommended
your service to some client of ours if dealt with the same problem. Even my techie
friends. Keep up the good work!!!
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From: Pensacola, Florida: Case 38718
I had done comparison shopping and it came down to ActionFront and another company
in CA. I chose ActionFront because: 1) The potential maximum cost exposure was half
that of the other company. 2) ActionFront's policy is to charge nothing if no data
is recovered. The other company wanted a $200 evaluation fee. I felt more assured
that ActionFront would do their very best to recover my data because otherwise they
wouldn't get a single dollar. I'm very happy with the job that ActionFront did and
would/will commend you to anyone I know that requires data recovery. That said,
I hope I never require your services again and I hope that I will perform more regular
backups of my work. But, if I ever find that I need data recovery services again,
ActionFront will be my choice.
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From: Lindenhurst, New York : Case # 38700
Dear Laura:
I'm sorry it has taken so long to write this, but I really wanted to thank you for
the incredible job Action Front did in retrieving my data. I also wanted to share
with you what I went through with another Data Recovery company before having the
pleasure of dealing with your company.
I wasted about a month dealing with this other Data Recovery company before finding
Action Front. Never having needed data recovery services before, I just used the
first company who came up on a Google search that had low pricing. This company
made a point of slamming companies like Action Front, for what they said were misleading
FREE evaluation services. They went on to say that these types of companies would
then hold a consumers data hostage with high back end recovery fees after sucking
them in with these no risk evaluation gimmicks!
Conversely, this company said they were up front with all their costs and charged
a flat $175 evaluation fee. Then they said it would only be 48hrs before I would
know if my data could be recovered. Prior to the evaluation I was also given an
upfront and very low recovery fee that would only be due if in fact the evaluation
proved that data recovery could be successful. Considering all the fees together
added up to about 1/4 of those fees charge by legitimate companies like Action Front,
I figured I would try this company's service.
WHAT A MISTAKE!!! In this case the old adage "You Get What You Pay For" couldn't
be more true. After 10 days of having my hard drive this company still did not know
if they could recovery my data. Finally after numerous calls and pleadings with
different techs, I was told the drive was useless and nothing could be done! They
explained that all I owed was the $175 evaluation fee and offered to discard my
"useless drive" for me. Thank God I had enough sense to ask them to return it. I
was told that would cost an additional $25 bringing my total costs to $200!
Upon receiving my drive back (30 days from the date it was first shipped) I took
a friend's advice and decided to get a second opinion. That's when I contacted Action
Front and spoke with you. You were not only courteous & professional but genuinely
confident that your techs could help. After shipping off my drive to Action Front
I was contacted within 48 hrs with the great news. All the data I was concerned
about was retrieved. I am happy to say I am up and running again thanks to you and
Action Front!
Though I wouldn't wish this experience on anyone else, I will go out of my way to
recommend your services to those who may need them. You may want to point out to
customers that call Action Front, that there are other Data Recovery companies out
there giving low ball pricing. But as I found out "you'll only get what you paid
for!"
Thank you again and feel free to give my phone number to anyone who needs to hear
from a satisfied Action Front customer!
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From: N. Charleston, South Carolina: Case # 37,934
Thank you. I just wanted to say that I liked the service (evaluation) that you provided.
If the data had to have been worth the price (i.e. un-replicable), I would have
definitely used your company for the procedure. I will keep you in mind for any
future work and also give your service my recommendation to any colleagues that
need it.
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From: Norcross Georgia: Case #37602
Most of the time when I get a survey I just delete them. You did such a good job
that I am filling this one out
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From: Boca Raton, Florida: Case #37558
Your group at Action Front was the BEST,NICEST, MOST WONDERFUL company with whom
I've ever had to deal. I got your name from Fujitsu (whose hard drive I was using
when it crashed because of a malfunctioning micro chip) and Laura Desantis was so
helpful, considerate and understanding. I work with cancer victims (and I am one
myself - although I'm currently in remission) and all the files, information and
conditions were on my hard drive. I do back up every week, but was in the midst
working when the hard drive crashed and lost a lot of information. I do volunteer
work in connection with The Sylvester Cancer Center in Miami, Florida and we raise
money for cancer research. Perhaps their research is one of the reasons so many
cancer victims are alive today, including me. I can't give enough praise to the
people who worked to recover all my data and I thank all of them from the bottom
of my heart. Laura Desantis was instrumental in saving all of this information for
me and deserves all the kudos I can give her. I thank you for taking the time to
ask how I was treated by your company, and let me say that the service was the BEST.
Thank you and my heartfelt thanks again to Laura.
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From: Victoria, British Columbia: Case #37483
The service was exactly as described and Bob Maludzinski (the person assisting me)
did an excellent job of communicating everything to me. Very professional, very
courteous.
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From: Concord, Ontario: Case #37701
At a very stressful time, your staff's professionalism and service as well as what
you've done to allow me, your customer, to track your progress on the web was very
comforting. Way to go ActionFront!
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From: Oxford Station, Ontario: Case #37671
Again I would say the service I received was outstanding and courteous as well as
patient. Given the stressful situation I was in Bob was able to put my mind at rest.
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From: Surrey, British Columbia: Case 37505
You guys are a class act - a pleasure doing business with you - given the circumstances.
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From: Boulder City, Nevada : Case 37464
I meant to email you before this, but I have been so busy trying to catch up after
coming back from vacation. The tape is perfectly restored and we are able to access
them using our current AutoCad software. This restoration has saved us literally
thousands of dollars. It isn't very often that I'm compelled to write to vendors,
but I was totally blown away by the excellent service you provided. Thanks for an
outstanding and memorable service.
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From: Toronto, Ontario: Case 37,052
I found ActionFront to be professional, expert and calm. ActionFront technicians
dispatched Laslo and Christian were very diligent.
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From: Etobicoke, Ontario: Case 36961
Dear Bob: Thank you very much for the free evaluation, though it does not result
quite happy to either of us. As a pretty much experienced businessperson from operating
a medium size engineering service firm in Taiwan for 17 years (and I was on a key
sales position for Union Carbide Corp in the region before then), I hereby like
to praise the way you treated me. It is as impressive as the content in each of
the letter copies on the walls of your reception room. In fact, I thought you were
the big boss of the lab - no joking! I want to thank you again, if I may.
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From: Delmar, New York: Case # 36,906
The disks and drive showed up today - THANKS!!! I am very impressed with your responsiveness
and turnaround time - your company did a tremendous job through the whole process.
Thanks again.
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From: Teaneck, New Jersey: Case # 36877
I wanted to drop you a line to tell you I received my data and drive back. Also
I wanted to thank you for doing such a great job and doing it so quickly. If I need
more data recovery services your company is on top of my list.
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From: Toronto, Ontario: Case # 36711
I would personally like to thank Joseph Huang for doing an excellent job on keeping
us informed and providing amazing service. Thanks Again Joseph. Joseph is one reason
we will return to Action Front if we encounter an issue again! GREAT WORK!
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From: Teaneck, New Jersey: Case 36623
Your outfit was incredible, I run the computer centers for the university, I will
without hesitation recommend you to any of our disk problems. I did not use you
because I had a relatively recent backup and was hoping for the repair to be on
the low end. Thank you for your quick responses and professional assistance.
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From: Pleasant Hill, California: Case # 36685
Keep up the good work. Don't change anything. It's not broken. My customers love
the speed and accuracy of your data recovery. Thanks much.
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From: Altadena, California: Case 36440
Thanks for the great service. I ll certainly use you people again if I need your
service. Put me down as one of your very satisfied customers.
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From: Sidney, Montana: Case # 36431
Excellent Customer Service! I will definitely utilize your services again if the
need arises...
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From: Columbia, Maryland: Case # 36303
I thought you did a great job. I especially liked knowing that my case was being
handled by a particular person. And when he took some time off, another person picked
up the case and carried through. I wasn't just dealing with an impersonal company.
And every bit of the data on the disk was recovered, all 16 gigabytes! You did a
great job for me.
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From: Compton, California: Case # 36227
Sam Rallis is always the best.
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From: Port Hope, Ontario: Case # 36233
Top marks for your business practices and your personnel (everyone I communicated
with). You were competent, courteous and extremely helpful. Not charging for an
evaluating was incredibly refreshing when all other related industries companies
seem to have a "nothing comes for free/talk to my voice mail" arrogance. I will
call you first and only with any similar needs and will highly recommend your company
otherwise.
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From: Russellville, Arkansas: Case# 36194
You truthfully described the failure mode and (very low) chances of recovery. This
allowed me to decide to discard the drive vs. spend any money needlessly. Thank
you for handling my case in such a professional manner. I will recommend your service
to my colleagues if the need ever arises.
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From: Oxford, Michigan: Case # 36113
Your team did a wonderful job. I would specifically like to point out the effort
that Bob Maludzinski as far as customer service. He made sure that everyone of my
most tedious questions were answered. Being in the technical field myself I know
how frustrating answering some of those questions can be but Bob answered everyone
without fail. Customer Service is a commodity that is invaluable and should be recognized
when it is above average. Bob and his team went above and beyond the call of duty
to do what they needed to get the job done. You definitely have a happy customer.
I hope to never have to use your service again, I learned my lesson on good back-up
procedures the hard way, but if I or anyone else I know ever needs this type of
service I won't hesitate to recommend your company with glowing admiration. The
data recovered was only valuable to me in a personal nature (every picture of my
2 kids taken over the past 2 years of their lives) but your company treated it no
different then if it were National Defense secrets. I got the feeling that your
team took it as a personal challenge to get everything they could for me and my
family. Thanks again to your company, your data recovery team and especially Bob
Maludzinski for a job well done.
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From: King City, Ontario: Case # 35937
We could not be happier with the results, especially since another data recovery
company could not recover the data.
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From: Ottawa, Ontario: Case #35588
I would like to thank Mr. Bob Maludzinski and his team for the great job they did
with a difficult recovery. Our client is very satisfied with the recovery and we
will definitely use your company's services in the future.
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From: Brampton, Ontario: Case # 35885
It was a very stressful time for me but your front line staff were incredibly supportive
and professional. The end result (a full data recovery) speaks for itself!
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From: Charlottesville, Virginia : Case 35897
thank you thank you thank you thank you thank you thank you thank you thank you
thank you thank you thank you thank you thank you thank you thank you thank you
thank you!
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From: Sherbrooke, Quebec : Case 35357
Just a little word to tell you that we wanted to thank you for the good job, we
really appreciated the effort and the patience you had with my very good english
speaking (hahaha). We wish you a happy new year and hope that we won't have anymore
problems with hard drives.
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From: Seattle, Washington: Case 34976
What I sent you was a rare, long out-of-production drive with a failed electronics
module. This sent you on a needle-in-a-haystack search for an obscure part. Just
at the point of my giving up, the lab techs figured out a way to work around the
problem. Updates throughout the parts search were steady, with just the right amount
of detail. Recovery was complete, delivery was smooth. Hope I never need your services
again of course, but you'll be first on the list to call.
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From: Los Gatos, California: Case 32594
All I can say is, "Thank you, thank you, thank you!" The recovery of the data from
our failed drive was impeccable. Please extend my gratitude for a job well done
to the staff that worked on this recovery as well. I will recommend you highly to
any and all colleagues that require data recovery.
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From: Roy, Utah: Case 31940
Just a note of thanks for recovering the data from my unstable Iomega 30GB HDD USB
2.0 drive. I was able to use the data that was recovered for my important meeting
with a supplier so I would say that you saved me about four hours of work. I know
you worked with *** and others for this project and *** has the highest regard for
your attentiveness, speed, friendliness and technical abilities.
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From: San Jose, California: Case 31805
Thanks again for helping us recover our database. The person who does all the data
entry for the affected program was VERY relieved to know she didn't have to re-enter
months of data! You also made my job a lot easier too! I feel a lot better giving
good news instead of bad news. We're telling this staff member to leave her PC on
at night so we can remotely backup the database from now on.
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From: Philadelphia, Pennsylvania : Case 31439
I just wanted to say that you really did an excellent job getting our Snap Server
back up and running. Not only were you able to get the latest OS as per our request
you also were able to save and restore some (if not all) of the settings.
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From: Edmonton, Alberta: Case 31067
I just wanted to thank and congratulate everyone at ActionFront for successfully
conducting business in a truly mindful fashion. My request (and therefore myself!)
was handled with the utmost of care and professionalism, and I truly did appreciate
it. In a time when super-rationalization of corporate practice has lead to the severance
of customer care and quality, your company serves as a refreshing juxtaposition.
Please thank everyone at ActionFront on my behalf, and send a special thanks to
Laura Desantis for her excellent service.
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From: Toronto, Ontario: Case 30994
Very Good Service...would recommend your service to others.
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From: Morgan Hill, California: Case 30722
I just visited the website to track progress on my data recovery for case 30722.
Wow! I see that it is all done and being prepared for shipment. I am extremely impressed
with the speed and friendly feel of your customer service. I'll give the Santa Clara
office a call to arrange for me to pickup the materials.
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From: Austin, Texas: Case 30454
I received my recovered data via Fed Ex today. I wanted to thank you for everything
in this process. It has been very annoying to be missing so many files, and I am
heartfully thankful for the services your company has provided, not to mention your
dedication and assistance in assisting me. Thank you once again
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From: Nassau, Bahamas: Case #30403
Thank you again for your assistance in recovering our actuarial data. We simply
mounted the drive in a USB external enclosure and the data was there! Brilliant.
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From: Waynesville, North Carolina: Case 30539
I want to thank you for the recovering the data from my old hard drive, please relay
my thanks to all the technicians who had a hand in correcting my mistake. Indeed
I will be able to use all of the information once I get a chance to work thorough
the process.
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From: Langhorne, Pennsylvania: Case 30359
It's great to see you have shipped. It has been reassuring to see each step along
the way. Communicating steps, goals which are reasonable, and beating those goals
does a lot to relax tension. I look forward to restoring our webpage on Monday.
Losing our server and having our backup/restore process fail left us with only a
three year old copy of our webpage. Without you folks, we would have had a three
week effort to bring it back up. Thanks
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From: Charleston, South Carolina : Case 30128
Scott, just wanted to follow-up with our data you recovered for us. I was able to
restore the data on another cpu and we are now using it just fine. We are now in
the process of entering all the data we were not able to enter while you were servicing
our hard drive. Thank you for your professionalism and speedy service. I will definitely
refer other people to you for any hard drive problems they may have.
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From: Orinda California : Case 29963
Scott, Yea, the fedex tag even says that it should have been delivered no later
than May 10, Friday... I talk ed to Fed Ex and they say that the package wasnt delivered
on time because of bad weather, and no planes were allowed to take off [this sounds
fishy to me, if a large airport was completely closed, it would have been in the
news, especially because California just isnt the place where weather would usually
close airports.] Fed Ex says it "was beyond our control" even though they could
have put everything into a truck and driven it up from San Jose [as if it is a long
ride, or something.. ::rolls eyes::]
Anyways, I received the package and installed the hard drive. Everything works great..
YAY!! Hopefully [and I'm not trying to sound mean] I will never need to use your
service again, although it was very smooth and customer-oriented. Thanks again.
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From: Norwell, Massachusetts: Case 29883
Got the drives at 10:00 am. Restored the database at the time of the crash and it
looks good. Just did an employee reimbursement run and that ran fine.
YOU GUYS ARE SUPER!!!!!!!!!!!!!!!!
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From: Los Gatos, California : Case 29791
Craig, I picked up the CD's of the images you recovered for us yesterday and everything
looks great. Thanks again for all your help. I will sleep better tonight now that
we have ALL the images from our clients wedding. We will be referring ActionFront
to our colleagues. Thanks again.
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From: Overland Park, Kansas: Case 29567
As a side note, my company was using Ontrack as their data recovery specialists.
I am going to recommend that we switch to ActionFront, because of how this situation
was handled. Fast, friendly, and efficently. And, your price point is better too.
In the past, data recovery was an ugly term. You and your company has changed the
meaning of data recovery.
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From: Westminster, Colorado: Case 29405
You have a great organization. It was a pleasure to deal with everyone I spoke or
communicated with regarding my case No 29405. Your organization made my problem
of data recovery from a simple CD file almost a pleasure. I believe that you have
one of the most customer responsive organizations that I have ever encountered.
I know where I will be going if I have any data recovery problems in the future.
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From: Middleton, Wisconsin: Case 29367
Thank You...Thank You...Thank You.......Unlike so many companies in business today,
you did exactly what you advertised and totally surpassed my expectations in the
process. I am so grateful to you and your company for recovering the information
on my harddrive. The digital pictures of our twin daughters, that we feared may
be lost forever, were safely returned to us today along with everything else from
our failed hard drive. Your speed, organization, professional courtesy and most
of all, your honesty are greatly appreciated. I will recommend anyone and everyone
I know to do business with you.
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From: Natick Massachusetts: Case 29326
I got my drive last night. I plugged it in, and I'm PSYCHED, my data is back. Thank
you for the assistance. I have been preaching Actionfronts services to all my IT
friends and co-workers.
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From: Falls Church, Virginia : Case 29101
Yes, they did get a few small files (370MB out of 60GB), but alas, none of the larger
multimedia files we were targeting. Please do not mistake my disappointment with
a lack of appreciation. ActionFront did a spectacular if not amazing job in their
attempt to get anything off the disks. I am in awe of the procedure and their expertise.
I will forever be grateful for the sincere hard work that IBM and ActionFront have
put into the recovery attempt. All efforts everyone has shown are well beyond my
expectations, which have left me extremely touched by the care and respect that
all of you have given my lost project and me. At the very least, this has been a
reassuring and sincerely life affirming experience that, without getting too maudlin,
has been surprisingly valuable for me right now.
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From: Sayville, New York: Case 29054
Thank you for the CDs you recently mailed. I would like to take this opportunity
to let you know that I appreciated the time you spent speaking to me concerning
the problem I was experiencing.
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From: Nashville, Tennessee: Case 28928
So far, so good! Kudos to you and your team. Great job. Thanks
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From: Thibodaux, Louisiana : Case 28820
I have been repairing computers for 5 years now, and take a great deal of pride
in my ability to recover data lost due to software damage. HOWEVER--my latest customer
had a hard drive that was unreadable by any means at my disposal. I turned to several
places before finding ActionFront, most of them having non-refundable 1000 dollar
assessment fees and no guarantee. The data recovered by ActionFront was recovered
COMPLETELY, and I was impressed that the long filenames had been preserved to some
extent. I had little trouble putting the data back in order and making a completely
functional restoration, to which my customer was very impressed. No other technician
in the area would take his job, saying that the drive was a "total loss". Well thanks
to ActionFront, it was, in fact, quite the opposite. Go to bed tonight knowing that
thanks to all of you, a small business disaster was averted. My thanks go out to
Ms Laura DeSantis, Mr. Sam Rallis, and the First-Class Technicians of ActionFront
Data Recovery. If I ever need recovery on that level again, I know I'll be calling
ActionFront.
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From: Hampton, Virginia: Case # 28794
I have the disk from your recovery installed and everything seems to working great
so far. Lots of important data were recovered. I really appreciate your company
service and your patience in the process.
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From: Tucson, Arizona: Case 28453
Looks like you guys did an outstanding job. Actually I couldn't tell you if anything
was missing at all. We're all relieved around here.
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From: Bangor Maine: Case 28326
I just wanted to thank your company for recovering important data from a crashed
hard drive. I am extremely satisfied with your timeliness, and wouldn't hesitate
to recommend your services.
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From: Lacey, Washington: Case 28259
Again, I want to thank you and your team members for the superior customer service,
professionalism, and of course, the final results!! My co-workers were extremely
pleased with the files that were recovered. One of them came to me directly after
reviewing your documentation (with a big smile), he is very impressed with your
professionalism, the amount recovered, and your diligence in maintaining the quoted
completion time.
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From: Brooklyn, New York : Case 28323
Bob, I got the disk today. Thank you. All the pictures that I wanted were there.
It was only 3 files that I "really" needed but it is nice to have the others also.
A job well done. Thanks. I will keep you guys in mind should I ever need a similar
service although I hope not.
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From: New York, New York : Case 28213
I'm a new customer. But I'm also a usability engineer and information architect/designer.
And I was compelled to write to say: Wow! As if the ActionFront website itself wasn't
already superb (which it is), I had to tell you what a great tracking system it
appears you guys have in place. My hearty compliments on your design, usability
and overall strategy of giving users such control (and reducing your customer service
calls, as well). The contribution to customers peace-of-mind this fosters is also
no small thing, especially since such peace is running low after suffering a data
loss. I d love to know which firm, if any, you contracted to assist in the site's
creation. Finally: The best, indeed, has to be the personal touch that comes from
adding a name, email address, and PHOTO of the consultant working a customer's case.
You go, Scott! Two thumbs up - both of mine!
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From: Germantown, Tennessee: Case 28184
I just had to email you and thank you again for the job that was done on my microdrive.
Early this morning I received the disk and spent all morning taking in the Christmas
photos of my grandson I thought lost forever. Words cannot say enough. Should a
testimony of your services be of any help, please do call on me to witness to your
outstanding service! Fabulous, outstanding, wonderful and best of all, professional.
The individual that directed me to your company is quietly reaching angel status.
Thank you all.
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From: Vienna Virginia: Case 27783
This is just a note to thank you for your responses to my questions and you and
your company s ability to successfully recover our data for free. You were right
the installation was a snap the second jumper was not needed and all of the required
installing hardware was already inside our new Dell machine. Everything works well
and we have our data back safe. We will spread the good word about your company
s abilities to do as advertised.
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From: Bowdon, Georgia: Case 27699
Thanks for the explanation, I knew there was a simple answer. Also thanks for the
work, the professionalism exhibited was worth the cost and what can I say about
the integrity! While I hope no ill fated disk crashes on my friends or colleagues,
if it happens they will hear about your company.
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From: Las Vegas, Nevada: CASE# 27647
Please allow me to thank you for your Integrity, professionalism and Concern for
individuals. Now I know why your name is the first one mentioned when you are seeking
data recovery information. The more I seek data and hard drive care information,
the more Actionfront name is referenced. I understand having a blanket policy to
service your clientele. Your policy of recovery or your money back speaks volumes.
Equally your company has proven to me that you treat each case with high importance,
that each case is unique, and that the customers satisfaction as well as the data
recovered is of the utmost importance to you! [You have shown me that if all the
above is not achieved your willing to do something about it even it means refunding
$ money! WOW! Again THANK YOU FOR YOUR INEGRITY, EXPERTISE, PROFESSIONALISM, AND
CONCERN FOR INDIVIDUALS! May you enjoy continued success in all you do!
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From: Clemson, South Carolina: Case 27535
Hi, Scott. You have my Fujitsu hard drive. I received a tracking number for my repair
the other day to my other email address. Anyway, I followed the link for tracking
to see what information you guys provide during the repair period. I have never
seen such a great, informative website. I was totally impressed to see your picture.
I've never seen a tracking page that makes the experience personal. Then I was able
to update my address and contact information without any hassle. Wow! I'm impressed.
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From: San Jose, California: Case 27415
Our thanks go to you and your engineers at ActionFront for expediting this recovery
for us. While it has been an expensive experience for us, it was certainly a pleasure
working with professionals such as youself and the rest of your company. We will
certainly recommend you highly to others. Please thank your team for us!
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From: San Francisco, California : Case 27164
Got the stuff and it all works PERFECT. Thanks for saving my butt! Will recommend
you to all in need.
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From: San Francisco, California: Case 27097
I just got it at the end of the day yesterday, just in time for my fiance's birthday
today!~!! great timing, thanks a million for getting us back our engagement photos
from italy!!!! all the best for the holidays!
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From: New York, New York: Case 27096
Just wanted to say thanks and that you guys kick ass. I appreciate the prompt replies
and the quick turn around with the recovery of my files. You saved my life. I'm
definitely recommending you to all my associates.
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From: Midwest City, Oklahoma: Case 26885
Thanks so much, and great timing. I just unboxed the hard drive about 30 minutes
ago. I appreciate your help on this project, and the time that your technicians
spent trying to recover data. We would certainly not hesitate to call upon you again
for further data recovery needs, because your organization has had a number of previous
successes for us in the past. In this case...life happens. Thanks again, and have
a Merry Christmas and Happy New Year!
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From: Manorville, New York: Case # 26628
Please put this in you testimonial list on your site if you have one. If not, tell
your webmaster to start one. This is by far, the best company I have ever dealt
with regarding data recovery services. The speed of the response was amazing. If
the rest of the Internet worked as well as Action Front, it would be a beautiful
world. Thanks again.
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From: Webster, New York: Case 26552
I received drive, all is in perfect working order. Thank you, I had some precious
family pictures and recordings - priceless. You have a satisfied user (once again
- my office used ActionFront to restore one of my work hard drives). Use me as a
testimonial - satisfied now twice! Thanks again.
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From: Liverpool New York: Case 26302
I would like to recognize Mr. Craig Jones on the excellent service he has provided
to myself and our company. We have housed our damaged hard drive with Action Front
for going on 2 months now due to some unforeseen situations. Mr. Jones has provided
understanding and a low pressure tone through this conflict. Due to the customer
support provided we will be utilizing Action Fronts services instead of OnTracks'
in the future.
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From: Macon, Georgia: Case 25767
I would like to take this time to compliment you for your choice of great employees.
Bob Maludzinski and the crew in Atlanta helped out the company I work for and was
able to recover 99.9% of our company's critical files. Without your company and
employees, life around the dealership would have been gravely different.
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From: Dunwoody Georgia: Case 21684
This is just a note to thank you, and the rest of the team, for your outstanding
efforts. The list of recovered files is enough to make the Christmas a very merry
one indeed. I've printed the list, with a note from Santa, explaining that the files
would be forthcoming. This should suffice quite nicely. Again, thanks for your help.
You and the rest of the team at Action Front have made this a wonderful Christmas.
What you recovered were the teaching records of a lifetime, including an original
draft of an educational testing book. I shall not forget this, nor will I forget
your names when I am teaching "Data Protection and Recovery."
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